REFUND AND RETURNS POLICY

Last Updated: November 2025

Thank you for choosing Flersovaz. We prioritise quality and transparency. This policy explains when refunds or returns are available for digital services, commissioned artwork, and physical items.

1. Digital Services

Digital services include:

• Editing, proofreading, translation

• Ghostwriting

• Cover design

• Typesetting, layout design

• Publishing support

• Digital artwork

Refunds

• Refunds are not offered once work has started, due to the personalised nature of the service.

• If work has NOT started, a refund may be considered.

Revisions

Number of revisions included will be stated in the project agreement.
Extra revisions may incur additional charges.

2. Commissioned Artwork

Commissioned artwork includes paintings, illustrations, or any made-to-order creative work.

Deposits

• Deposits are non-refundable.

• Work begins only after the deposit is received.

Refunds

No refunds will be given if:

• Work has already started

• The client changes their mind

• The client dislikes the style after approval of initial sketch/concept

3. Physical Products

This includes journals, handmade products, prints, and artwork.

Refunds or Exchanges are Possible ONLY if:

• The item arrives damaged

• The wrong item is delivered

• The product is defective in a significant way

Process

Clients must contact us within 7 days with:

• Order number

• Photos of the issue

• Description of the problem

If approved, we may:

• Replace the item

• Provide store credit

• Offer a partial or full refund (case-based)

4. No Refunds Are Provided For

• Change of mind

• Colour variations due to screen differences

• Courier delays

• Lost or stolen packages after delivery confirmation

• Abusive or fraudulent claims

5. Exchanges

Exchanges depend on stock availability.
Custom items CANNOT be exchanged

6. Delivery Issues

We are not responsible for:

• Courier delays

• Damage caused by third-party couriers

• Incorrect addresses provided by the client

7. Contact for Refunds

For any refund or issue, contact:
info@flersovaz.com

Include:

• Full name

• Order number

• Evidence of defect or issue